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 KENTROPOLIS
"People Before    Technology"™

Problem

The ultimate marketing plan.  Push free samples of a drug until people are addicted and then charge them a fortune and make them afraid to quit.  Except it's not a drug.  It's a way for people to access the Internet -- web, email, and all -- that's so easy, you don't have to have the slightest clue what you're doing after months (or even years) of use.  And you may not even be concerned about who you are annoying across the globe with using all capital letters or other breaches of netiquette. 

After you pop in the free AOL CD-ROM in one of it's many incarnations and endless color schemes, you're on your way to establishing a buyer habit that will cost you wads of cash, your freedom of non-AOL/Time-Warner news and shopping, and even your respect in the eyes of people who would otherwise consider doing business with you.  It's amazing AOL even tried to market it for small businesses.

I have never heard of ANYONE switching to AOL after using real internet tools to surf the WHOLE world wide web.  Like Earthlink's switch-from-AOL campaign said, "It's time to take off the trainer's wheels."

Advice

(1) DO NOT install AOL if you plan to use any other web browsers, dialups, or mail clients. If it's too late, uninstall all of them and re-install. You may have to reinstall Windows as well.  

(2) DO not install (or uninstall) more than one version of AOL on your system.  It DOES NOT UPGRADE well, but instead gives you multiple copies of files, multiple shortcuts, etc..

(3) DO NOT UNDER ANY CIRCUMSTANCES install any BETA (experimental) version for testing. Do not be AOL's guinea pig, unless you don't mind potentially loosing everything on your system. Such things should be left to the experts using test PCs.  Wait until the bugs are out before you even think about upgrading ANY software, especially from AOL.

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Articles & Resources

bulletAOL NetHelp
bullet Former AOL Support Tech Letter
bullet News Article: AOL mail OK for others, not itself
bulletOne ISPs Response to AOL Customers ...
bulletDiscussion on the GBG Forums

^ Feel free to send this card to friends ... as a friendly hint, of course!

Or for a not-so-friendly note ...

Legislation

Most AOLers don't know what they're missing or that they're being directed all the time to advertisements, products, and services that AOL/Time-Warner had vested interest in.  In fact, any other Internet service that pushes that much advertising is bargain-basement priced, or more commonly, FREE.  But while going after Microsoft, no one seems to care about the information monopolistic tendencies of the multi-mega-media giant that owns AOL.

However, there are occasionally class-action lawsuits against AOL for it's software, especially earlier versions that "took over" the computer's ability to properly use other Internet connections.  For example, consistent with its monopoly-like practices, AOL released version 5.0, which upon installation seemed to systematically sabotage non-AOL dialup connections and non-AOL browsers.  AOL was actually sued for releasing this version, which has allegedly damaged software and operating systems on countless thousands (perhaps millions) of users across the nation, resulting in millions of dollars in tech support.  Click HERE for more information on one of the class-action lawsuits.  Lawsuits for releasing version 6.0 or newer may have happened or may be pending.

Getting Even / Moving On

An AOL email or web address is a sure-fire way to let the rest of us know you are not serious about the internet.  You may be professional and even net-savvy, but that is not by any means the image of a typical AOL user, and people will judge you for it.

The internet shouldn't be a toy-like, oversimplified, and therefore limited experience.  It is much easier than you think for almost anyone to learn the basics of the internet, but you are discouraged from learning even the basics by the AOL environment.  Most importantly, if you "take off the trainer's wheels," you won't be left in the dark, and will be able to intelligently converse with serious internet users and even technical support people.

If you are tired of AOL, its problems, prices, and propaganda, there are MANY good alternatives.  Services comparable in quality to AOL are often free, but I don't recommend them.  However, if you want a more reliable connection without all the advertisements, pay a local provider $17-or-so per month for a solid service.  Some high quality national providers, such as Earthlink and MSN, cost almost as much as AOL, but it's a no-brainer when comparing them.

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