By the way, how did you come across our web site?

FIRST OF ALL I ALWAYS TYPE IN ALL CAPS AND IT HAS NOTHING TO DO WITH TRYING TO BE RUDE.  IT IS EASIER FOR ME.  YOU ARE NOT SPEAKING WITH THE PERSON..YOU ARE WRITING BACK IN FORTH.  PEOPLE TEND TO TAKE THIS E-MAIL AND CHAT THING TOO FAR.  I WILL CONTACT SOMEONE FROM AOL..BUT THANK YOU.

Sir / Ma'am:

I'm sorry if your typing in caps is a handicap accessibility issue. Otherwise, for the rest of us, it IS rude. Every medium has it's own etiquette, and is no different from writing a letter or speaking with a person. "Taking it too far" is a silly expression for the dominant global means of communication for both individuals and businesses. There really is a thing called "netiquette," which many people new to the internet (or AOLers who don't go on the real internet) just aren't aware of. Would you not sign your name to a letter on paper, or begin with a greeting, especially with someone you don't know? It's the little things that separate the nobody from the gentleman or lady.

I'm telling you this for your own good. I did not take offense, but someone eventually will, or at least think a lot less of your intelligence, even if you were a genius offline. There -- I'm done playing Miss Manners. Have a blessed holiday season.

THERE WERE NO ERROR MESSAGES...HOWEVER, PRIOR TO GOING TO THE HELP MENU. I RECEIVED A MESSAGE WHICH SAID "SERVER UNAVABLE TO ASSIST SOMETHING ABOUT A DOMAIN. LET ME EXPLAIN...I AM JUST STARTING A MSWORD CLASS & WHILE IN THERE IT ASKED FOR A DOMAIN TO BE TYPED IN ONE OF THEIR FORMS...UNSURE WHAT I SHOULD HAVE THERE...SHOULD I TYPE AOL, MSN, OR WHAT ...WHAT IS THE DOMAIN... I ALSO HAVE OTHER WEB TY FOR WINDOWS, MULTIMEDIA ETC. SETUP INSTALLED, EVEN THO I HAVE NOT HAD TIME TO CONNECT THE T.V. DOES THIS HAVE ANYTHING TO DO WITH THE DOMAIN?

How might I go into the computer and change the setting in Windows to
recognize password?  Thanks for your response...

I'm not sure offhand. Once you set it to not remember passwords, you have to find the setting somewhere and change it back.

Searching through windows help will probably tell you everything you need to know.

Seriously, if done properly, it should work, but it is a hardware issue and not an AOL issue. So if it doesn't work, it is the rare time it is NOT their fault, and you should ask someone at a computer store or a geek friend for help. We've never done that, so I don't know the process or troubleshooting if it doesn't work.

Therefore I thought it was AOL 7 that is my problem. Hope you can help me.

You got lucky with installing AOL. Your system could have become a lot more unstable than just a login problem.

I am an Outlook Express user and in frequent email contact with an AOL user. Almost every e-mail message he sends me arrives incomplete...the last part of the message is missing, usually in mid-sentence. Signature is also missing. Any idea what causes this? He is the only AOL correspondent I have and the problem doesn't exist with my other email correspondents. My mail to him arrives intact. Thanks.

See if he has this problem sending to other people. Don't let him make an assumption ... have him specifically test this on someone else. If this is the case, tell him to do a total reinstall of his system, and only have one version of AOL (if any) installed.

i am so tired of this, it is a ongoing problem every day and i am sick of it

The only good tech support advice for AOL is to get rid of it. Save everything to disk, reformat the drive, re-install the OS, and never install AOL again, except for IM (which is free to anyone). And never get bumped off again.

Please help!!!!!!!!!

Any particular page out there may load or not load for any number of reasons. If you have this problem everywhere you go, it is a problem with your AOL connection.

Are you one of my customers? Do I host your company's email system?

Feel free to call me for additional information, or I'll call you if you prefer.

Yes I do - XXXXXXX@aol.com

Bill McXXXXX
00000 Apache Rd
XXXX, OR XXXXX

I believe you are mistaken. We ARE NOT affiliated with AOL in any way. We are a web hosting and development company.

However, even if you are not a client, for a $20 fee we will trouble shoot your problem.

There is only one tech support answer: save everything off your hard drive you need; re-install windows; NEVER install any version of AOL on your system again. Either get free dialup through AOL-type advertisement-laden services and not feel ripped off when the connection is bad, or pay $15-$20 / month for a quality service that doesn't have those problems except on the rarest of occasions.

Thank You!

I have to shut down the entire system everytime I go offline or everything freezes and I have to manually shut down the computer...the 'exit' and 'shut down' request are non-functional. I've presented this problem to aol help but always get 'overkill' answers and am not that adept with the computer to filter out the correct solution for my problem.

The answer is simple. Save what you need, reformat the hard drive, reinstall windows and other programs you need, and never use AOL 6.0 or 7.0 again.

...waol has preformed an illegal act if this continues get in touch with your provider

Thanks for the help.

By the way, how did you come across my site? I'm not affiliated with AOL.

And one question -- this is important: How did you reach us? Where did you find us? Keywords? Search engine? Which one?

... Each time I go offline I will get icon telling me that a program has not closed. I have to click the "End Task" icon each time. The system will frezz-up if more than one person sends me a email at the same time.

However, that's like sinking the ship because the telegraph is broken and then putting it on another ship. Windows Me isn't the best operating system, but AOL 6.0 should never be used on a PC of any operating system. It is destructive and will rarely not result in problems. And it is unprofessional to use an AOL address for a business. Consider another ISP and most of those problems will be over forever.

Stack dump:

hi if i fined some thing and i want to put it in my favorites how do i do that thanks

<YES, I'M GOING TO HELL FOR THAT ONE>

... If you could send me a E-Mail to clear the problem, I think it would be O.K.,then I could try what you would suggest. For me to do,to fix my problem.

I recommend reformatting the hard drive, re-installing windows, and using another provider besides AOL. That's the only sure way not to have problems caused by their system, even if you uninstalled/reinstalled their software.

I also recommend not using any recent versions of AOL, as they interfere with the normal operations of most computers. (There are several class action lawsuits going on about this.) Use a standard internet provider to start surfing the real internet. If you insist on staying with AOL, don't try to do anything you don't absolutely have to with settings or features, and still expect some problems.

SO WHAT SERVICE DO YOU SUGGEST? AND HOW MUCH IS IT?ALSO I MUST SAY THAT WHEN AOL IS WORKING,IT WORKS WELL.IS "KENTROPOLIS" YOUR VERY OWN SITE?OR ARE YOU SOME KIND OF COMPUTER WHIZ THAT MAKES IT APPEAR THAT WAY?

Sir:

I can only recommend going with a reputable, reliable service like Earthlink or MSN, or any number of other national (or even local) providers. In fact, all other services like AOL (with ads and such) are free, such as NetZero. You say AOL is good when it works, but compared to what? They have some nice communities, but that's just to make you buy everything from anyone else through them, and get all your news about the outside world through their sources. Many AOLers have never even SEEN the real internet, and don't even know what a "domain name" or "URL" is. This isn't rocket science, and only seems that way when you are kept in the dark and never did it before. AOL wants their consumers uneducated -- that's how they got them in the first place.

And that's why somehow people on AOL keep calling ME for their password or to voice complaints. You see, I am the owner of Kentropolis, a small web development company (I build and host web sites, and do internet-related business consultation). However, if I really was a "computer whiz", I would find a way to stop AOL from sending me their customers for tech support. Whatever it is that causes this, I didn't do it on purpose. No offense, but it's not my job, and I give out helpful advice when I can anyway. And unless it is a rare problem that can be fixed, that advice is to get rid of AOL and get on to the real internet.

How exactly did you find me? Am I the site that comes up when you type in the keyword "tech support" or something? I just don't get it and am dying to find out.

By the way (if you aren't aware of netiquette), using all capitals implies shouting. Are you angry with me? I hope I have not appeared rude, and I have taken no offense.

THIS IS THE THIRD TIME I HAVE TRIED TO SEND THIS MESSAGE . AOL KEEPS KICKING US OFF . WE TALK TO THREE TECH HELPERS ANDNOTHING SEAMS TO HELP .
... NO ERROR MASSAGES

... aol final notification;i sent to notify aol

Thank you for any assistance you might provide in making it possible for me to use the ftp service I thought I'd already paid for. best wishes,

I wish you enlightenment.

XXXXXX again my other email adress is XXXXXXXXXX@hotmail.com earlier i asked for help with screenname problem

However, I think the problem is that you are confusing Instant Messenger profiles with AOL usernames (email addresses).

<NO, I COULDN'T RESIST>

Get rid of AOL, get a real internet provider to surf the real internet, and find a friend who can teach you what you need to know.

I'm asking myself the same darn question, maybe its just a force of habit since I've been using AOL since the early 90's.  I've had the same problem tonight, only now to have encountered a very rude technician.  Thank you for your non-support.

I apologize that I sounded rude, but it's a bit ironic. Think about it. You've been on the the supposed internet for TEN YEARS, and you couldn't even tell I AM NOT AFFILIATED WITH AOL IN ANY WAY when you found MY company's tech support page?

I'm not blaming you. AOL taught you that ignorance is bliss, at least until you can't take it anymore. Take the leap. Ditch AOL. Find the REAL internet. Rise above the embarrassment. Really, it's not your fault. Unless you don't ever grow out of AOL.

Please understand that I'm answering you out of kindness -- you are not a client according to my records. Here's some help:
http://www.kentropolis.com/support/aol.htm

And even though you are one of the few AOLers who can communicate with any proper grammar, spelling, capitalization, and intelligence, here's another just in case:
http://www.kentropolis.com/support/glossary.htm

And actual TECHNICAL advise: AOL 5.0-7.0 "sabotages" other dialups in Windows, along with lots of other things. Once the decision is made, save what you need, re-format the hard drive, re-install Windows and anything else you need, but DO NOT install any AOL software again, even as a backup connection. And YES, you can still use AOL Instant Messenger.

My advise? Save, Reformat, Reinstall Windows and other programs, and NEVER INSTALL AOL AGAIN.

... WHAT'S THIS???

When i try to change sumthin on my damn profile it want to anything.

Thank you for your help...

Also I can not remember my current pass word.

My daughter is on parental controls. If she sends me an email from her aol address to my compuserve address and I try to reply it states that "she is not receiving email from my account" or similar. I have my address added to her controls. 10 times, removed and added. I have tried everything to fix the problem, from changing options to erasing addresses and adding them again. I tried to send her email from other compuserve addresses in my account and the same error message continues to appear. Is this an aol problem or a compuserve problem. Every time I call either server, they blame the other. I still have the problem so that's not the solution. Please respond. Thank you. Sincerely, XXXXX XXXXX

Errors: No errors so far (God help me!!!!)

OPPS SORRY. THAT PASSWORD WAS DELETED FROM FILE. I EMAILED YOU BY MISTAKE. I JUST TALKED TO AOL AND THE DELETED THAT ACCOUNT FOR ME. SORRY FOR THE INCONVENIENCE.

I hit yes and nothing happens. What should I do. Thank you!